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Administrator - Training Department

22 April 2021

Based: Moreton-in-Marsh, Gloucestershire, GL56 0RH.

Full-time, permanent

The Fire Protection Association (FPA) is a not-for-profit organisation, based in Moreton in Marsh Gloucestershire, within travelling distance from Oxford, Cheltenham and Stratford-upon-Avon.  We are an independent and authoritative source of information relating to all aspects of fire safety, risk management and loss prevention, offering research, consultancy, training, publications, risk surveying and auditing services.

The FPA is looking for a full-time administrator to provide support to the operations of the FPA’s busy Training Department. You will be working within a small team that delivers fire safety training across the UK. The job role includes use of Microsoft Office, bespoke applications and general office equipment.  Duties will involve the preparation of course materials, support of training events and communication with customers and suppliers.

Skills required for this role are:

  • Organisation
  • Time management
  • Attention to detail
  • Prioritisation
  • Excellent customer service
  • Willingness to be flexible

Personal qualities desirable for this role:

  • Confidence in talking with customers on the telephone
  • Confidence in meeting and greeting customers and assisting trainers and other staff members to ensure the courses run smoothly
  • Ability to remain professional in changing situations, to take instruction, ask for help and also to use own initiative
  • Accuracy over speed in computer skills is important

As part of a small team this role is vital to the smooth and successful running of a busy training department. Managing workload at busy periods is one the more challenging aspects of this job. Taking advice from other team members in order to prioritise work to hit deadlines is essential.

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