Complaints

Our commitment to managing complaints effectively

At the Fire Protection Association, we value our customers and are committed to providing the highest level of service. We understand that sometimes things may not go as planned, and we welcome your feedback to support our commitment to continuously improve our services. 

Our process involves:

Active listening

We will listen to your concerns attentively.

Timely response

We will address your complaints promptly to ensure a swift resolution.

Clear communication

We will keep you informed about the steps we are taking to resolve your issue.

Follow up

We will follow up to update you with the outcome of your complaint.

Continuous improvement

We will use your feedback to continually enhance our services and products.

Customer satisfaction is our priority, and we are committed to using all feedback to continuously improve our service.

If you feel we have not met the high standards that you would expect from us, please use the form below to raise your concern.