Returns Policy

RETURNS POLICY

Damaged or incorrect items

  1. Get in touch with our sales team on 01608 812 584 or email sales@thefpa.co.uk
  2. We must be notified of any damaged or incorrect item within 60 days of receipt.

Unwanted items

  1. Get in touch with our sales team on 01608 812 584 or email sales@thefpa.co.uk
  2. Obtain proof of postage and post back to us using the address we give you when you contact us.
  3. All returned products must be in their original saleable condition, eg DVDs must have their cellophane wrapping intact.
  4. Any unwanted items must be returned to us within 14 days of receipt.
  5. We are sorry but we are unable to reimburse any postage costs.
  6. Signage products may be subject to a restocking fee.

International returns

Customers within the EU please refer to our standard returns policy above; for all other international returns please see below.

If you wish to return goods from an International order it may be returned at your own expense, in its original condition for a refund, within 14 days of receipt. When the goods are received back in saleable condition we will refund you the initial cost of the items (this refund will not cover delivery costs or any charges incurred by you on returning the product/s to us). Authorisation to return goods must be obtained by calling 00 44 1608 812 584.

If the item is damaged or faulty, please contact our sales team on 01608 812 584 or email sales@thefpa.co.uk