Privacy Statement

Summary

Fire Protection Association is committed to protecting your privacy.  This policy explains in more detail how and for what purposes we use the information collected about you via the website www.thefpa.co.uk (referred to below as the ‘Site’).  You acknowledge that, by providing data to us, you consent to the processing of your data in accordance with our privacy policy statement.  However, you are able to contact us at any time to have your details removed from further communications, to update your information or to otherwise tell us your preferences on how you wish to receive information from us.

Collecting your Personal Information

Personal information collected online by FPA includes:

  • name
  • e- mail address
  • postal address
  • telephone number
  • company of employment
  • job title

We may also request other information when needed to provide a service you have requested.

Use of your Personal Information

We use your personal information for:

  • opening and administering membership accounts
  • processing online transactions
  • sending you information about our related products and services
  • verifying your identity to allow you to access restricted areas of the Site 
  • obtaining your feedback on the services we provide
  • helping you quickly access software, services or information on the Site

Sharing Personal Information

We occasionally hire other companies to provide limited services on our behalf, including packaging, distribution, direct and electonic mail and processing event registration.  We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose.  Please note that these services may be unavailable if you do not want us to disclose necessary personal information.  Other than as above, we will not disclose your personal information to third parties without your consent unless:

  • required to do so by law in the good faith that such action is necessary to protect and defend the rights or property of the FPA
  • to act in urgent circumstances to protect the personal safety of users of FPA and/or the public

Access to your Personal Information

You may review and update the information we hold about you at any time by contacting us at our Head Office address.  You can:

  • tell us your preferences about how we send you information
  • subscribe or cancel subscriptions to our e-newsletter and memberships
  • contact us to obtain details of personal information we may hold about you (for the protection of all our customers, we will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you)

Security of your Personal Information

FPA are constantly reviewing and enhancing technical, physical and managerial procedures and rules to protect personal information from unauthorized access, accidental loss and/or destruction.  We use industry standard secure sockets layer (SSL) technology to encrypt sensitive information.  

Please be aware that communications over the Internet, such as e-mails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered and we cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.  

Information automatically collected from your computer

When you visit the Site our web server automatically records your IP address.  This IP address is not linked to any of your personal information and is used to help administer the Site such as the type of internet browser which you use in order to provide a more effective Site.

Use of Cookies

When you visit the Site we may store some information (commonly known as a ‘cookie’) on your computer.  Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you.  Cookies are specific to the server that created them and cannot be accessed by other servers.  Passwords are not stored in cookies.  A cookie helps you get the best out of the Site and helps us to provide you with a more personalised service.  When someone visits the Site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously.   If you choose to not have your browser accept cookies from the Site, you will still be able to view the text on the screens, however you will not experience a personalised visit nor will you be able to subscribe to some of the service offerings on the Site.

Monitoring and/or recording of your communications

Monitoring or recording of your calls, e- mails, and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control, training and any changes made to your personal information.

Changes to this Statement

We will occasionally update our privacy statement according to any changes in privacy law/best practice.   When such amends are made we will also revise the ‘last updated’ date at the top of the page.

Linking to third-party websites

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site.  We recommend that you check the policy of each site you visit and contact its owner if you have any concerns or questions. 

Contact Information

Any comments regarding our privacy statement can be sent via email to: online@thefpa.co.uk